2018年一季度12345热线和市长信箱运行办理情况通报
【工作动态】
◆3月9日,省委改革办专职副主任曾剑光一行到12345热线考察调研。
◆2月1日,岳阳市12345热线被评为湖南省“十佳巾帼文明岗”。
◆2月13日,市委常委、常务副市长唐道明到12345热线视察慰问。
◆3月22日,市政府办公室召开“全市12345热线工作会议”。会议表彰了2017年度部分12345热线办理优秀单位和优秀个人,总结了2017年12345热线工作情况,研究部署了2018年工作。
【12345热线运行情况】
一季度,12345热线共受理市民来电诉求97455件,同比增加34335件,增幅54.39%。其中,求助类30949件、投诉26274件、咨询25125件、建议399件、表扬233件。各责任单位共承办工单45829件,办结率99.96%,按期办结率99.05%,其中急办工单2049件,已及时办理2048件。各县市区中工单办理数排在前五位的是:岳阳县(4557件)、岳阳楼区(3509件)、湘阴县(3314件)、华容县(2797件)和汨罗市(2761件)。市直单位办理数排在前五位的是:岳阳供电公司(1855件)、市交警支队(1853件)、市自来水公司(1625件)、市城管局(1316件)和市工商局(1342件)。
市政府热线办回访工单3149件,市民答复满意2959件,满意率93.97%。等级评价为A类的责任单位有73家,占比82.95%,其中,市文广新局、湖南理工学院提高按期办结率,考核等级由B类升至A类。等级评价为B类的责任单位有6家,其中市环保局、市规划局、市城投集团群众满意率偏低。考核等级为C类及以下的责任单位有岳阳海关、长岭炼化公司。
【市长信箱办理情况】
一季度,市长信箱共受理群众来信2189件,同比增加751件,增幅52.26%;办结2183件,办结率99.74%,回访满意数1691件,群众满意率77.46%;在市政府门户网站专栏公示564件。从办理情况看,岳阳楼区、岳阳县、临湘市、云溪区、君山区和市住建局、市交警支队、市人社局、市教育体育局、市发改委等单位信件回复及时、内容书写规范,多次收到网民表扬致谢,在部门考核评价中成绩较好。也有部分单位信件回复不及时,按期办结率偏低,如汨罗市 、市规划局、市公交总公司,三家单位按期办结率分别为:46.88%、66.67%和72.55%。
【存在的问题】
一季度,极少数单位存在敷衍办单现象。市环保局大部分工单办理结果未向来电人反馈,工单办理群众满意率偏低;云溪区承办人员责任心有待加强,超期工单偏多 ,对市热线办督办工单办理不及时、不到位。
附件1:2018年一季度岳阳市12345热线运行综合评价表
附件2:2018年一季度岳阳市市长信箱办理综合评价表
附件1:
2018年一季度岳阳市12345热线运行综合评价表
综合评价A类单位 |
||||||||||||||||
部门名称 |
应办理数 |
办理数 |
办结率 |
超期办理数 |
按期办结率 |
返工数 |
返工率 |
抽查不满意数 |
群众满意率 |
综合指标值 |
等级评价 |
|||||
岳阳县政府 |
4558 |
4557 |
99.98% |
0 |
99.98% |
11 |
0.24% |
14 |
94.19% |
98.8 |
A |
|||||
岳阳楼区政府 |
3516 |
3509 |
99.8% |
8 |
99.57% |
24 |
0.68% |
16 |
91.58% |
98 |
A |
|||||
湘阴县政府 |
3314 |
3314 |
100% |
0 |
100% |
6 |
0.18% |
7 |
96.34% |
99.2 |
A |
|||||
华容县政府 |
2798 |
2797 |
99.96% |
3 |
99.86% |
8 |
0.29% |
8 |
94.63% |
98.8 |
A |
|||||
汨罗市政府 |
2761 |
2761 |
100% |
0 |
100% |
5 |
0.18% |
9 |
94.08% |
98.8 |
A |
|||||
临湘市政府 |
2478 |
2474 |
99.84% |
30 |
98.63% |
19 |
0.77% |
21 |
85.81% |
96.5 |
A |
|||||
君山区政府 |
2311 |
2311 |
100% |
14 |
99.39% |
0 |
0% |
4 |
96.77% |
99.2 |
A |
|||||
平江县政府 |
2218 |
2218 |
100% |
75 |
96.62% |
14 |
0.63% |
15 |
88.00% |
96.5 |
A |
|||||
国网岳阳 供电公司 |
1855 |
1855 |
100% |
0 |
100% |
2 |
0.11% |
5 |
97.14% |
99.4 |
A |
|||||
市交警支队 |
1853 |
1853 |
100% |
0 |
100% |
1 |
0.05% |
13 |
92.53% |
98.5 |
A |
|||||
市自来水公司 |
1625 |
1625 |
100% |
4 |
99.75% |
0 |
0% |
3 |
98.10% |
99.5 |
A |
|||||
岳阳经开区 管委会 |
1524 |
1523 |
99.93% |
7 |
99.48% |
6 |
0.39% |
7 |
92.13% |
98.2 |
A |
|||||
市城管局 |
1316 |
1316 |
100% |
0 |
100% |
0 |
0% |
4 |
96.87% |
99.4 |
A |
|||||
市工商局 |
1342 |
1342 |
100% |
1 |
99.93% |
3 |
0.22% |
6 |
95.16% |
99 |
A |
|||||
市公安局 |
895 |
895 |
100% |
9 |
98.99% |
3 |
0.34% |
5 |
94.32% |
98.5 |
A |
|||||
云溪区政府 |
979 |
978 |
99.9% |
104 |
89.27% |
4 |
0.41% |
2 |
96.23% |
95.9 |
A |
|||||
市人社局 |
905 |
903 |
99.78% |
62 |
92.93% |
3 |
0.33% |
1 |
98.81% |
97.5 |
A |
|||||
市住建局 |
655 |
655 |
100% |
26 |
96.03% |
2 |
0.31% |
10 |
85.07% |
95.8 |
A |
|||||
市发改委 |
688 |
688 |
100% |
2 |
99.71% |
1 |
0.15% |
2 |
96.97% |
99.3 |
A |
|||||
市移动公司 |
620 |
620 |
100% |
1 |
99.84% |
0 |
0% |
2 |
96.67% |
99.3 |
A |
|||||
市交通局 |
633 |
633 |
100% |
0 |
100% |
0 |
0% |
2 |
96.72% |
99.3 |
A |
|||||
市公交总公司 |
534 |
534 |
100% |
13 |
97.57% |
1 |
0.19% |
3 |
94.12% |
98.1 |
A |
|||||
屈原管理区 管委会 |
493 |
493 |
100% |
3 |
99.39% |
0 |
0% |
2 |
93.33% |
98.5 |
A |
|||||
南湖新区 管委会 |
414 |
414 |
100% |
1 |
99.76% |
4 |
0.97% |
4 |
84.62% |
96.7 |
A |
|||||
岳阳华润 燃气公司 |
455 |
455 |
100% |
0 |
100% |
0 |
0% |
1 |
97.78% |
99.6 |
A |
|||||
市邮政管理局 |
364 |
364 |
100% |
0 |
100% |
0 |
0% |
1 |
96.67% |
99.3 |
A |
|||||
市食药监管局 |
276 |
276 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市卫计委 |
248 |
248 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市教育体育局 |
247 |
247 |
100% |
0 |
100% |
0 |
0% |
1 |
95% |
99 |
A |
|||||
市电信公司 |
191 |
191 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市商务粮食局 |
183 |
183 |
100% |
0 |
100% |
0 |
0% |
1 |
94.44% |
98.9 |
A |
|||||
市民政局 |
150 |
150 |
100% |
0 |
100% |
0 |
0% |
1 |
93.75% |
98.8 |
A |
|||||
市质监局 |
128 |
128 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市广播电视台 |
121 |
121 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
岳阳银监分局 |
105 |
105 |
100% |
2 |
98.1% |
1 |
0.95% |
2 |
84.62% |
96.2 |
A |
|||||
市公路 建养中心 |
141 |
141 |
100% |
0 |
100% |
0 |
0% |
1 |
90% |
98 |
A |
|||||
市联通公司 |
77 |
77 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市国税局 |
90 |
90 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市司法局 |
70 |
70 |
100% |
1 |
98.57% |
1 |
1.43% |
1 |
83.33% |
96 |
A |
|||||
市国土局 |
75 |
75 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市经信委 |
76 |
76 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市文化市场 综合执法局 |
62 |
62 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市公积金中心 |
59 |
59 |
100% |
1 |
98.31% |
0 |
0% |
0 |
100% |
99.5 |
A |
|||||
市金融办 |
44 |
44 |
100% |
3 |
93.18% |
0 |
0% |
0 |
100% |
98 |
A |
|||||
市烟草局 |
44 |
44 |
100% |
2 |
95.45% |
0 |
0% |
0 |
100% |
98.6 |
A |
|||||
市国资委 |
47 |
47 |
100% |
3 |
93.62% |
0 |
0% |
0 |
100% |
98.1 |
A |
|||||
市旅发外侨委 |
40 |
40 |
100% |
1 |
97.5% |
1 |
2.5% |
0 |
100% |
98.8 |
A |
|||||
市农委 |
35 |
35 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
城陵矶新港区 管委会 |
40 |
40 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市地税局 |
40 |
40 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市人民银行 |
32 |
32 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市文广新局 |
19 |
19 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
湖南民院 |
13 |
13 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市政务服务 中心 |
12 |
12 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市洞庭湖大桥养护中心 |
12 |
12 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市洞庭新城 公司 |
7 |
7 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市地方海事局 |
10 |
10 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
湖南理工学院 |
6 |
6 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
岳阳职院 |
7 |
7 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市财政局 |
6 |
6 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市水务局 |
1 |
1 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市林业局 |
6 |
6 |
100% |
1 |
83.33% |
0 |
0% |
0 |
100% |
95 |
A |
|||||
市统计局 |
5 |
5 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市安监局 |
3 |
3 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
岳阳海事局 |
10 |
10 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市铁山管理局 |
4 |
4 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市信访局 |
2 |
2 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市审计局 |
3 |
3 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市科技局 |
1 |
1 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
市档案局 |
2 |
2 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
中南工业学校 |
1 |
1 |
100% |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|||||
综合评价B类单位 |
||||||||||||||||
部门名称 |
应办理数 |
办理数 |
办结率 |
超期办理数 |
按期办结率 |
返工数 |
返工率 |
抽查不满意数 |
群众满意率 |
综合指标值 |
等级评价 |
|||||
市环保局 |
309 |
309 |
100% |
3 |
99.03% |
1 |
0.32% |
9 |
72.73% |
94.2 |
B |
|||||
岳阳高管处 |
176 |
176 |
100% |
11 |
93.75% |
0 |
0% |
3 |
83.33% |
94.8 |
B |
|||||
市规划局 |
149 |
149 |
100% |
13 |
91.28% |
1 |
0.67% |
3 |
78.57% |
93 |
B |
|||||
市城投集团 |
41 |
41 |
100% |
1 |
97.56% |
2 |
4.88% |
1 |
75% |
93.3 |
B |
|||||
岳阳监狱 |
11 |
11 |
100% |
2 |
81.82% |
0 |
0% |
0 |
100% |
94.5 |
B |
|||||
市人防办 |
3 |
3 |
100% |
1 |
66.67% |
0 |
0% |
0 |
100% |
90 |
B |
|||||
综合评价C类及以下单位 |
||||||||||||||||
部门名称 |
应办理数 |
办理数 |
办结率 |
超期办理数 |
按期办结率 |
返工数 |
返工率 |
抽查不满意数 |
群众满意率 |
综合指标值 |
等级评价 |
|||||
岳阳海关 |
1 |
1 |
100% |
1 |
0% |
0 |
0% |
0 |
100% |
70 |
D |
|||||
长岭炼化公司 |
1 |
0 |
0% |
1 |
0% |
0 |
0% |
0 |
100% |
40 |
E |
|||||
无工单单位 |
||||||||||||||||
部门名称 |
应办理数 |
办理数 |
办结率 |
超期办理数 |
按期办结率 |
返工数 |
返工率 |
抽查不满意数 |
群众满意率 |
综合指标值 |
等级评价 |
|||||
市长江修防处 |
0 |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
100% |
40 |
E |
|||||
市供销联社 |
0 |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
100% |
40 |
E |
|||||
市残联 |
0 |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
100% |
40 |
E |
|||||
岳阳检验 检疫局 |
0 |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
100% |
40 |
E |
|||||
市盐务局 |
0 |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
100% |
40 |
E |
|||||
市气象局 |
0 |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
100% |
40 |
E |
附件2:
2018年一季度岳阳市市长信箱办理综合评价表 |
|||||||||||||
综合评价A类单位 |
|||||||||||||
部门名称 |
应办理数 |
办理数 |
办结率 |
按期办理数 |
超期办理数 |
按期办结率 |
返工数 |
返工率 |
不满意数 |
群众满意率 |
综合指标值 |
等级评价 |
|
岳阳楼区政府 |
206 |
206 |
100% |
193 |
13 |
93.69% |
0 |
0% |
36 |
82.52% |
94.61 |
A |
|
市住建局 |
167 |
167 |
100% |
163 |
4 |
97.60% |
4 |
2.40% |
59 |
64.67% |
92.22 |
A |
|
市交警支队 |
146 |
146 |
100% |
145 |
1 |
99.32% |
0 |
0% |
32 |
78.08% |
95.41 |
A |
|
市人社局 |
123 |
123 |
100% |
123 |
0 |
100% |
0 |
0% |
10 |
91.87% |
98.37 |
A |
|
市公安局 |
105 |
105 |
100% |
95 |
10 |
90.48% |
2 |
1.90% |
24 |
77.14% |
92.57 |
A |
|
市教育体育局 |
87 |
87 |
100% |
87 |
0 |
100% |
0 |
0% |
6 |
93.10% |
98.62 |
A |
|
岳阳县政府 |
84 |
84 |
100% |
81 |
3 |
96.43% |
1 |
1.19% |
18 |
78.57% |
94.64 |
A |
|
市发改委 |
69 |
69 |
100% |
63 |
6 |
91.30% |
0 |
0% |
21 |
69.57% |
91.30 |
A |
|
平江县政府 |
62 |
60 |
97% |
56 |
6 |
90.32% |
0 |
0% |
16 |
73.33% |
90.80 |
A |
|
临湘市政府 |
62 |
62 |
100% |
62 |
0 |
100% |
0 |
0% |
18 |
70.97% |
94.19 |
A |
|
云溪区政府 |
57 |
57 |
100% |
56 |
1 |
98.25% |
1 |
1.75% |
14 |
75.44% |
94.56 |
A |
|
市国土局 |
54 |
54 |
100% |
54 |
0 |
100% |
0 |
0% |
9 |
83.33% |
96.67 |
A |
|
君山区政府 |
48 |
48 |
100% |
48 |
0 |
100% |
0 |
0% |
13 |
72.92% |
94.58 |
A |
|
湘阴县政府 |
42 |
42 |
100% |
38 |
4 |
90.48% |
1 |
2% |
12 |
71.43% |
91.43 |
A |
|
市卫计委 |
38 |
38 |
100% |
38 |
0 |
100% |
0 |
0% |
4 |
89.47% |
97.89 |
A |
|
市公积金中心 |
24 |
24 |
100% |
23 |
1 |
95.83% |
0 |
0% |
6 |
75% |
93.75 |
A |
|
市民政局 |
20 |
20 |
100% |
20 |
0 |
100% |
0 |
0% |
2 |
90% |
98 |
A |
|
市公路建养 中心 |
20 |
20 |
100% |
20 |
0 |
100% |
0 |
0% |
2 |
90% |
98 |
A |
|
市工商局 |
18 |
18 |
100% |
18 |
0 |
100% |
0 |
0% |
1 |
94.44% |
98.89 |
A |
|
市城投集团 |
18 |
18 |
100% |
18 |
0 |
100% |
0 |
0% |
2 |
88.89% |
97.78 |
A |
|
屈原管理区 管委会 |
18 |
18 |
100% |
17 |
1 |
94.44% |
0 |
0% |
3 |
83.33% |
95 |
A |
|
市国税局 |
14 |
14 |
100% |
12 |
2 |
85.71% |
0 |
0% |
2 |
85.71% |
92.86 |
A |
|
市环保局 |
10 |
10 |
100% |
8 |
2 |
80% |
0 |
0% |
0 |
100% |
94 |
A |
|
岳阳华润 燃气公司 |
12 |
12 |
100% |
12 |
0 |
100% |
0 |
0% |
3 |
75% |
95 |
A |
|
市文广新局 |
11 |
11 |
100% |
11 |
0 |
100% |
0 |
0% |
1 |
90.91% |
98.18 |
A |
|
国网岳阳供电公司 |
10 |
10 |
100% |
10 |
0 |
100% |
0 |
0% |
4 |
60% |
92 |
A |
|
城陵矶新港区管委会 |
10 |
10 |
100% |
10 |
0 |
100% |
0 |
0% |
5 |
50% |
90 |
A |
|
市国资委 |
9 |
9 |
100% |
8 |
1 |
88.89% |
0 |
0% |
3 |
66.67% |
90 |
A |
|
市司法局 |
7 |
7 |
100% |
7 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市旅发外侨委 |
7 |
7 |
100% |
6 |
1 |
85.71% |
0 |
0% |
0 |
100% |
95.71 |
A |
|
市财政局 |
6 |
6 |
100% |
5 |
1 |
83.33% |
0 |
0% |
0 |
100% |
95 |
A |
|
市统计局 |
6 |
6 |
100% |
6 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市食药监管局 |
5 |
5 |
100% |
5 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市地税局 |
5 |
5 |
100% |
5 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市农委 |
5 |
5 |
100% |
4 |
1 |
80% |
0 |
0% |
0 |
100% |
94 |
A |
|
市金融办 |
5 |
5 |
100% |
4 |
1 |
80% |
0 |
0% |
1 |
80% |
90 |
A |
|
市邮政管理局 |
4 |
4 |
100% |
4 |
0 |
100% |
0 |
0% |
1 |
75% |
95 |
A |
|
市商务粮食局 |
4 |
4 |
100% |
4 |
0 |
100% |
0 |
0% |
2 |
50% |
90 |
A |
|
市人防办 |
3 |
3 |
100% |
3 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市洞庭新城 公司 |
2 |
2 |
100% |
2 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市人民银行 |
2 |
2 |
100% |
2 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市安监局 |
2 |
2 |
100% |
2 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市水务局 |
2 |
2 |
100% |
2 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市文化市场 综合执法局 |
2 |
2 |
100% |
2 |
0 |
100% |
0 |
0% |
1 |
50% |
90 |
A |
|
岳阳职院 |
1 |
1 |
100% |
1 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市档案局 |
1 |
1 |
100% |
1 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市扶贫办 |
1 |
1 |
100% |
1 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市地方海事局 |
1 |
1 |
100% |
1 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市民宗局 |
1 |
1 |
100% |
1 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
综合评价B类单位 |
|||||||||||||
部门名称 |
应办理数 |
办理数 |
办结率 |
按期办理数 |
超期办理数 |
按期办结率 |
返工数 |
返工率 |
不满意数 |
群众满意率 |
综合指标值 |
等级评价 |
|
岳阳经开区 管委会 |
108 |
108 |
100% |
83 |
25 |
76.85% |
0 |
0.00% |
43 |
60.19% |
85.09 |
B |
|
华容县政府 |
71 |
71 |
100% |
64 |
7 |
90.14% |
1 |
1.41% |
29 |
59.15% |
88.87 |
B |
|
市城管局 |
70 |
70 |
100% |
55 |
15 |
78.57% |
1 |
1.43% |
25 |
64.29% |
86.43 |
B |
|
市规划局 |
54 |
54 |
100% |
36 |
18 |
66.67% |
1 |
1.85% |
18 |
66.67% |
83.33 |
B |
|
市公交总公司 |
51 |
50 |
98% |
37 |
14 |
72.55% |
2 |
3.92% |
12 |
76.00% |
86.38 |
B |
|
南湖新区 管委会 |
51 |
51 |
100% |
39 |
12 |
76.47% |
0 |
0.00% |
18 |
64.71% |
85.88 |
B |
|
市交通局 |
47 |
47 |
100% |
41 |
6 |
87.23% |
0 |
0.00% |
16 |
65.96% |
89.36 |
B |
|
市自来水公司 |
17 |
17 |
100% |
13 |
4 |
76.47% |
0 |
0.00% |
6 |
64.71% |
85.88 |
B |
|
市经信委 |
10 |
10 |
100% |
9 |
1 |
90% |
0 |
0.00% |
5 |
50% |
87 |
B |
|
市质监局 |
5 |
5 |
100% |
4 |
1 |
80% |
0 |
0.00% |
3 |
40% |
82 |
B |
|
岳阳银监分局 |
3 |
3 |
100% |
2 |
1 |
66.67% |
0 |
0.00% |
1 |
66.67% |
83.33 |
B |
|
综合评价C类单位 |
|||||||||||||
部门名称 |
应办理数 |
办理数 |
办结率 |
按期办理数 |
超期办理数 |
按期办结率 |
返工数 |
返工率 |
不满意数 |
群众满意率 |
综合指标值 |
等级评价 |
|
汨罗市政府 |
32 |
32 |
100% |
15 |
17 |
46.88% |
2 |
6.25% |
16 |
50% |
74.06 |
C |
|
湖南民院 |
2 |
2 |
100% |
1 |
1 |
50% |
0 |
0.00% |
1 |
50% |
75 |
C |
|
市盐务局 |
1 |
1 |
100% |
0 |
1 |
0% |
0 |
0.00% |
0 |
100% |
70 |
C |
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